Refund & Cancellation Policy

At Isfahan Hammam & Spa, we are committed to providing an exceptional spa and hammam experience. To ensure clarity and peace of mind for all our guests, we have established the following policies regarding refunds and appointments.

1. Service Refunds

All services rendered are strictly non-refundable. Because our treatments require the reserve of our facilities, dedicated time from our therapists, and the use of premium products, we cannot offer refunds once a service has been completed.

If you are dissatisfied with any aspect of your experience, please discreetly notify our management team before leaving the premises so we can address your concerns immediately.

2. Cancellations & Rescheduling

If you are unable to make your scheduled appointment, you may cancel or reschedule without penalty.

Full Refunds: Any deposits or pre-payments made will be fully refunded if you cannot attend your session.
Notice: While there are no cancellation fees, we kindly ask that you provide us with as much advance notice as possible so we can offer the time slot to another guest.

3. Gift Vouchers & Packages

Gift Vouchers: All gift cards and electronic vouchers are non-refundable and cannot be exchanged for cash.
Pre-paid Packages: Unused portions of multi-session packages cannot be refunded, but may be transferred to another guest or exchanged for spa credit upon management approval.